A Unified Social Media Framework Design Aginst Floods Threats - the Case of Bosnia and Herzegovina

The use of social media services are providing solutions and new opportunities for innovative use during flood crisis events. The different tools provided by social media have proved providing many benefits in relation to protection and rescue services for governmental and civil protection. Social media services provide broader prospects for all affected by the flood threats to engage in warning and informing in reaction to flood crisis events. The use of social media in different crisis events proved to be faster medium for spreading information and alerts among public in compare to traditional use of media. This paper presents the design of a unified social media framework that has been used for research purposes by governmental officials and the public in Bosnia and Herzegovina against flood threats that affected the country in recent years. The system design is unique as it was built with consideration for diversity and non-centralized governmental structure in Bosnia and Herzegovina.